Refund Policy

Effective Date: June 27, 2026  |  Last Updated: June 27, 2026

At Round Table Pizza, we are committed to delivering a satisfying dining experience with every order. We understand that occasionally things may not go as expected, and we want to ensure that any issues are resolved promptly and fairly. This Refund Policy outlines your rights, the conditions under which refunds are granted, and the steps you need to take to request one.

1. Our Commitment to Customer Satisfaction

We take pride in the quality of our food and delivery service. Every order is prepared with care using fresh ingredients. However, if your order does not meet our standards or if an error occurs on our part, we are dedicated to making it right. Our refund policy is designed to be straightforward, transparent, and fair to all customers.

All refund decisions are made in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, which protects consumers against unfair or deceptive practices in commerce. If you are located in California, your rights may also be further supported under the California Consumer Privacy Act (CCPA/CPRA) as it relates to your personal data used during the transaction process.

2. Eligibility Conditions for Refunds

To be eligible for a full or partial refund, one or more of the following conditions must be met:

• Incorrect Order: You received a food item that is different from what you ordered (wrong pizza, wrong toppings, wrong size, etc.).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Poor Food Quality: The food received is undercooked, overcooked, spoiled, or otherwise unfit for consumption upon delivery.
• Damaged Order: Your order arrived in a severely damaged condition that makes it inedible, not caused by customer mishandling.
• Significant Delay: Your delivery arrived more than 45 minutes beyond the estimated delivery time provided at checkout, without prior notification.
• Duplicate Charge: You were charged more than once for the same order due to a technical or processing error.
• Order Not Delivered: Your order was marked as delivered but was not received, and the issue cannot be resolved through redelivery.

Refunds will not be granted based solely on personal preference regarding taste or changes of mind after the food has been prepared or delivered.

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes to be considered valid:

Any refund requests submitted after these timeframes may not be honored. We encourage customers to inspect their orders immediately upon receipt and contact us right away if there is an issue.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for a refund:

• Food items that have been partially or fully consumed, except in cases where a quality defect is identified within the first few bites and reported immediately.
• Orders where the customer provided an incorrect delivery address and the food was delivered to that address as specified.
• Requests for refunds based solely on personal taste preferences or dislike of ingredients that were correctly listed on the menu.
• Promotional, discounted, or complimentary items provided as part of a special offer.
• Delivery fees, once the delivery has been completed successfully.
• Tips and gratuities added during checkout.
• Situations where the customer was unavailable at the delivery address and the food could not be delivered after reasonable attempts.
• Orders affected by circumstances beyond our control, such as extreme weather events, natural disasters, or other force majeure situations.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request:

1. Step 1 — Gather Your Information: Before contacting us, have the following ready:
   • Your order number (found in your confirmation email or receipt)
   • The date and time of your order
   • A description of the issue
   • Photographic evidence of the problem, if applicable (e.g., wrong item, damaged food, missing items)
2. Step 2 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: roundtabledelivery.click
   In your message, include your order number, a description of the issue, and any supporting photos or documentation.
3. Step 3 — Review Process: Once your request is received, our customer service team will review your submission. We may contact you for additional information or clarification. Please respond promptly to avoid delays.
4. Step 4 — Decision Notification: You will receive a response via email within 2–3 business days informing you of the outcome of your refund request, including whether a full refund, partial refund, store credit, or replacement is being offered.
5. Step 5 — Refund Issuance: If your refund request is approved, the refund will be processed using your original payment method or as store credit, as applicable. See Section 6 for processing timeframes.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for funds to appear in your account will vary depending on your payment method:

Please note that while we process refunds promptly on our end, additional delays may occur due to your financial institution's processing schedules. We recommend contacting your bank or payment provider if a refund has not appeared within the timeframe listed above after confirmation from us.

7. Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only some items from your order were missing or incorrect, while the rest of the order was satisfactory.
• The food quality was acceptable overall, but one or more specific items did not meet our standards.
• There was a minor delivery delay that did not significantly impact the quality of the food.
• A customer consumed most of the order before identifying an issue with a portion of it.
• A discount, coupon, or promotional code was used on the order; the refund will reflect the actual amount paid for the affected items.

The amount of a partial refund will be determined by our customer service team based on the specific circumstances of each case. Partial refunds will be communicated clearly in our response to your refund request.

8. Exchange Policy

In many cases where an order error occurs, we prefer to offer a replacement or re-delivery of the correct item rather than a monetary refund. This ensures you receive what you originally ordered as quickly as possible.

Exchanges or replacements are subject to the following conditions:

• The exchange request must be made within 2 hours of delivery or pickup.
• Our team must be able to verify the error through your order record and any supporting evidence provided.
• Replacement orders are subject to availability and current operating hours of your nearest Round Table Pizza location.
• If a replacement cannot be provided due to store hours, availability, or distance constraints, a monetary refund or store credit will be offered instead.
• Replacements will be delivered at no additional delivery charge to the customer.

We will always strive to find the solution that best meets your needs and resolves the issue as quickly as possible.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Cancellations Before Order Preparation Begins

If you need to cancel your order before it has entered the preparation stage, please contact us immediately. If cancellation is confirmed before preparation begins, you will receive a full refund to your original payment method.

9.2 Cancellations During Order Preparation

Once food preparation has begun, cancellation may not be possible. In some circumstances, a partial refund may be issued depending on how far along in the preparation process your order is. Delivery fees may not be refundable at this stage.

9.3 Cancellations After Delivery or Pickup

Orders cannot be cancelled after they have been successfully delivered or picked up. If you have an issue with your completed order, please refer to the refund eligibility section of this policy.

9.4 How to Cancel

To cancel an order, contact us immediately via:

• Email: [email protected]
• Website: roundtabledelivery.click

Please provide your order number and reason for cancellation. Cancellations cannot be guaranteed once the order has been submitted to the kitchen.

10. Store Credit Option

In some cases, we may offer store credit as an alternative to a monetary refund. Store credit:

• Will be applied to your Round Table Pizza account or provided as a digital voucher code.
• Is valid for 90 days from the date of issuance.
• Can be used on any future order placed through roundtabledelivery.click.
• Is non-transferable and cannot be exchanged for cash.
• Cannot be combined with other promotional offers unless otherwise stated.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have several options to escalate the matter:

11.1 Internal Escalation

You may request that your case be reviewed by a senior customer service manager. To do so, reply to the decision email you received and include the words "Escalation Request" in the subject line. A manager will review your case within 5 business days and respond with a final determination.

11.2 Chargeback Through Your Bank

If you believe you have been wrongly charged or are unable to resolve the matter directly with us, you have the right to file a chargeback dispute with your bank or credit card issuer. Under the Fair Credit Billing Act (FCBA), credit card holders in the United States have the right to dispute unauthorized or erroneous charges. Please note that initiating a chargeback without first attempting resolution with us may affect your ability to use our services in the future.

11.3 Consumer Protection Agencies

You may also file a complaint with the following consumer protection bodies if you feel your rights have not been respected:

• Federal Trade Commission (FTC): www.ftc.gov — 1-877-FTC-HELP
• Better Business Bureau (BBB): www.bbb.org
• Your State Attorney General's Office — for state-level consumer protection concerns.

11.4 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA) with respect to how your personal data is handled during transactions. For concerns related to your personal data, please contact us directly at [email protected].

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time to reflect changes in our business practices, applicable laws, or operational procedures. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. We encourage customers to review this policy periodically. Continued use of our website or services following the posting of any changes constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund-related inquiries, exchanges, cancellations, or disputes, please contact our customer support team using the information below. We are committed to responding to all refund requests in a timely and professional manner.

This Refund Policy was last reviewed and updated on June 27, 2026. Round Table Pizza reserves the right to make final decisions regarding all refund, exchange, and cancellation requests in accordance with this policy and applicable United States law.