Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at roundtabledelivery.click, place food orders, use our online services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully before using our website or providing any personal information. By accessing or using roundtabledelivery.click, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website and services in the United States. Where applicable, we reference the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable United States federal and state privacy laws.

1. About Us and This Policy

Round Table Pizza is a food delivery and restaurant service operating through our website, roundtabledelivery.click. We facilitate online food ordering, delivery scheduling, customer account management, and related services designed to provide you with a seamless and enjoyable dining experience.

For the purposes of this Privacy Policy, Round Table Pizza acts as the data controller responsible for your personal information collected through this website and its associated services. Our contact information for all privacy-related matters is as follows:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect personal identification information, including:

• Full name (first and last name)
• Email address
• Phone number or mobile number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (for age verification purposes)
• Username and password (stored in encrypted format)
• Profile photo (if you choose to upload one)

2.2 Payment and Financial Information

When you make a purchase or place an order through our website, we collect payment-related information necessary to complete your transaction. This may include:

• Credit card or debit card information (card number, expiration date, CVV — processed through secure third-party payment processors)
• Billing name and billing address
• Digital wallet information (e.g., Apple Pay, Google Pay)
• Transaction history and order records

Please note that we do not directly store full payment card numbers on our servers. All payment data is handled by PCI-DSS compliant third-party payment processors.

2.3 Order and Transaction Information

Each time you place an order or interact with our services, we collect information related to that transaction, including:

• Items ordered, customizations, and special instructions
• Order date, time, and delivery time preferences
• Delivery location and preferred delivery method
• Loyalty points and reward redemption history
• Promotional codes or discount vouchers used
• Order confirmation numbers and correspondence

2.4 Usage Data and Technical Information

We automatically collect certain technical and usage information when you visit or interact with our website, including:

• IP address and approximate geographic location derived from IP
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and device type (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (the page that directed you to our website)
• Search queries made on our website
• Error logs and crash reports
• Date and time of each visit
• Click-through data and interaction patterns

2.5 Device Information

If you access our website through a mobile device or use our mobile-compatible services, we may collect device-specific information, including:

• Device identifiers (e.g., unique device ID, advertising ID)
• Mobile network information and carrier
• Hardware model and firmware version
• Screen resolution and display settings
• Location data (with your explicit consent, for delivery purposes)

2.6 Communication Data

When you contact us, leave a review, or engage with our customer support team, we may collect:

• Content of emails, messages, or chat conversations you send us
• Customer service inquiries and complaint records
• Survey responses and feedback submissions
• Reviews and ratings you submit about our products or services
• Social media interactions where you tag or mention us

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. Please see Section 8 of this Privacy Policy for a detailed explanation of our cookie practices.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in or connect via Facebook, Google, or similar)
• Analytics and advertising partners
• Third-party food delivery platforms or aggregators
• Fraud prevention and identity verification services
• Public databases and publicly available information

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including the following:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your customer account
• Sending order confirmations, receipts, and delivery status updates
• Processing payments and managing billing
• Coordinating with delivery personnel and restaurant staff
• Responding to your customer service inquiries and support requests

3.2 Personalization and User Experience

• Customizing your experience on our website based on your order history and preferences
• Recommending menu items and promotions tailored to your tastes
• Remembering your saved addresses, payment preferences, and favorite orders
• Providing location-based services to identify nearby locations and delivery zones

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Notifying you about new menu items, seasonal promotions, and loyalty rewards
• Displaying targeted advertisements on our website and third-party platforms
• Conducting promotional contests, sweepstakes, or loyalty programs

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and usage patterns
• Conducting market research and customer satisfaction surveys
• Improving our website functionality, design, and content
• Developing new features, menu items, and services
• Measuring the effectiveness of our marketing campaigns
• Generating internal business reports and analytics

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Round Table Pizza, our users, and the public
• Maintaining records required by law or for legal defense purposes

3.6 Business Operations

• Managing our internal business operations and administrative functions
• Processing employee and contractor information (for internal HR purposes)
• Facilitating mergers, acquisitions, or asset sales (with appropriate notice)
• Conducting audits and assessments of our data practices

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with certain third parties for legitimate business purposes as described below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your information and use it only as directed by us. They include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Cooperate with law enforcement agencies or regulatory authorities
• Investigate potential violations of our Terms of Service
• Protect against fraud, security breaches, or illegal activity
• Protect the personal safety of users, employees, or the public

4.3 Business Transfers

If Round Table Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Affiliates and Corporate Group

We may share your information with our parent company, subsidiaries, or affiliated entities for purposes consistent with this Privacy Policy, including joint marketing, shared services, and unified customer account management.

4.5 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you participate in co-branded promotions, referral programs, or social media integrations.

5. Data Security Measures

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted using industry-standard encryption algorithms.
• Secure Payment Processing: Payment card data is handled exclusively by PCI-DSS Level 1 compliant payment processors. We do not store raw card data on our servers.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and network monitoring tools to protect our infrastructure.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, protected by multi-factor authentication.
• Regular Security Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing of our systems.

5.2 Administrative and Organizational Measures

• Employee training on data protection and privacy best practices
• Data access policies and user privilege management
• Vendor due diligence and data processing agreements with third parties
• Incident response plans for data breach scenarios
• Regular review and update of privacy and security policies

5.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law, including state data breach notification laws. Notification will be provided without undue delay and will include details about the nature of the breach, the information affected, and steps you can take to protect yourself.

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights with respect to your personal information. We honor these rights and provide mechanisms for you to exercise them.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., legal obligations, ongoing business relationships).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary value; however, some of our advertising practices may constitute "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes reasonably necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide different quality of service based on your exercise of these rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

6.2 Rights for All US Users

Regardless of your state of residence, we extend the following privacy rights to all users of our website and services:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request that we delete your account and associated personal information, subject to legal and contractual obligations.
• Marketing Opt-Out: You may opt out of receiving marketing communications at any time.
• Cookie Management: You may manage your cookie preferences through our cookie consent tool or browser settings.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a verifiable request using any of the following methods:

• Email: [email protected]
• Website: Visit roundtabledelivery.click and use our Privacy Request Form

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension in writing. We may need to verify your identity before processing your request to prevent fraudulent access to your information.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to directly verify your identity.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our general data retention periods are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our website, understand how our services are used, and deliver relevant advertising. Below is a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, including login sessions, shopping cart functionality, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website (e.g., pages visited, time spent). We use tools like Google Analytics to analyze this data.
• Functionality Cookies: Allow the website to remember your preferences (e.g., saved addresses, language settings, dietary preferences).
• Targeting and Advertising Cookies: Track your browsing habits to deliver personalized advertisements on our website and partner sites. These may be set by third-party advertising networks.
• Social Media Cookies: Enable social media features, such as sharing buttons and integrations with platforms like Facebook and Instagram.

8.3 Managing Cookies

You can control and manage cookies through your browser settings or our cookie consent banner. Most browsers allow you to refuse, delete, or set preferences for cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features.

For more detailed information about the specific cookies we use, their duration, and how to opt out, please refer to our Cookie Policy.

9. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you believe that a minor under the age of 18 has provided personal information to us without parental consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services to children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.

10. International Data Transfers

Round Table Pizza is a United States-based company, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in or have servers located in other countries, which may result in the transfer of your personal information outside of the United States.

If your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Contractual clauses with service providers requiring equivalent levels of data protection
• Ensuring that recipient countries provide an adequate level of data protection
• Implementing additional technical and organizational security measures
• Obtaining your explicit consent where required by applicable law

By using our website and services, you understand and acknowledge that your personal information may be transferred to and processed in countries outside of your country of residence, including the United States, where privacy laws may differ from those in your jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or external services that are not owned or operated by Round Table Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked website or its privacy practices.

Additionally, our website may integrate with third-party services such as Google Maps (for delivery location selection), social media login providers, and review platforms. These third-party services operate under their own privacy policies and terms of service.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection and use practices in response to DNT browser signals.

However, you may manage your tracking preferences through our cookie consent tool, browser settings, or by opting out of interest-based advertising through the Digital Advertising Alliance or the Network Advertising Initiative.

13. Legal Basis for Processing (FTC Compliance)

Under the Federal Trade Commission Act (FTC Act), we are committed to fair and transparent data practices. Our data collection and processing activities are based on the following legitimate grounds:

• Contract Performance: Processing your order, managing your account, and delivering services you have requested.
• Legitimate Business Interest: Improving our services, preventing fraud, ensuring security, and conducting analytics.
• Legal Obligation: Complying with applicable federal and state laws, regulations, and legal processes.
• Consent: Sending marketing communications, using non-essential cookies, and engaging in activities where you have provided clear, informed consent.

We commit to not engaging in deceptive or unfair data practices as prohibited by the FTC Act and other applicable US consumer protection laws.

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can address your concerns.

14.1 Contacting Us Directly

Please submit your privacy complaint or concern to:

• Email: [email protected]
• Website: roundtabledelivery.click

We will acknowledge your complaint within 5 business days and will work to resolve your concern within 30 days.

14.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with relevant regulatory authorities:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and privacy enforcement in the United States.
  Website: ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Office of the Attorney General (California residents): California residents may file complaints related to CCPA/CPRA violations.
  Website: oag.ca.gov/privacy
  Phone: 1-800-952-5225
• California Privacy Protection Agency (CPPA): The CPPA enforces the CPRA and handles consumer privacy complaints from California residents.
  Website: cppa.ca.gov
• Your State Attorney General's Office: Most states have consumer protection divisions within the Attorney General's office that handle privacy-related complaints. Please visit your state government's official website for contact information.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable laws and regulations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage or upon login

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Privacy Policy, please discontinue using our services and contact us to close your account.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information provided below:

Round Table Pizza is committed to protecting your privacy and earning your trust. We value the relationship we have with our customers and are dedicated to transparent, responsible, and secure data practices in everything we do.